Refund & Return Policy

30-day returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in their original packaging.

How to start a return

Email hello@zikoras.com with your order number and the item(s) you’d like to return. We’ll reply with return instructions. Please don’t send items back before contacting us.

Non-returnable items

For health and safety reasons, the following cannot be returned:

• Opened or used personal-care, beauty, or wellness products.
• Items marked as final sale or non-returnable on the product page.
• Gift cards.

Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@zikoras.com with a photo of the issue. We’ll arrange a free replacement or full refund at no cost to you.

Exchanges

The fastest way to get a different item is to return the original (once approved) and place a new order.

Order cancellations

Need to cancel? Email us as soon as possible. We can usually cancel an order before it ships; once it’s on its way, our standard return process applies.

Questions

We’re happy to help — reach us at hello@zikoras.com.